Grievances & Complaints

Update on Public Complaints

Most surveys conducted on the reason for the relatively low uptake of Insurance in Ghana have identified, among others, the issue of the relative low level of confidence of the public in Insurance. As part of the effort to address this, the Commission seeks to provide regular update on the complaints received by the Commission against insurance companies.

This is intended to be the first of regular quarterly updates, that will be published on the Commission’s website, on complaints received by the Commission from the public against insurance companies. This update is based on 2019-year end data. However, the subsequent updates will be on quarterly data.

The specific items covered in this report are:

  • Number of complaints received over 2019 against each insurer
  • Common types of complain received

>> Click here to download the full report